Canon MX870 Wireless Printer Offline – Troubleshooting Tips
Having trouble with your Canon MX870 wireless printer going offline? Here are some troubleshooting tips to help you get it back up and running.
Steps to Resolve Offline Error on Windows
- Check the printer’s physical connections and ensure it is powered on
- Verify that the printer is connected to the same wireless network as the computer
- Ensure there are no paper jams or error messages on the printer’s display
Restart Printer and Computer
- Turn off the printer and unplug it from the power source
- Shut down the computer and wait for a few minutes
- Plug the printer back in and power it on, then restart the computer
Update Printer Drivers
- Open Device Manager by right-clicking on the Start button and selecting it from the menu
- Locate the printer under Print queues and right-click on it, then select Update driver
- Follow the on-screen instructions to update the printer drivers
Set Printer as Default
- Open Control Panel and go to Devices and Printers
- Right-click on the Canon MX870 printer and select Set as default printer
- Close the Control Panel and try printing a test page to see if the issue is resolved
While Fortect cannot specifically fix printer-related issues, it can help ensure that Windows and other programs run smoothly, potentially resolving the offline error.
Diagnostic Tool for Persistent Offline Issues
If you’re still experiencing offline issues with your Canon MX870 wireless printer, there are a few diagnostic steps you can take to troubleshoot the problem.
First, check the wireless access point and make sure it is functioning properly. If there are any issues with the signal or connectivity, it could be causing your printer to go offline.
Next, ensure that your computer is properly connected to the wireless network. Check the signal strength and make sure the connection is stable.
If everything looks good on the network side, try restarting your printer and computer. Sometimes a simple reboot can resolve the offline issue.
You can also try resetting the printer’s wireless LAN settings. This can often resolve connectivity issues and bring the printer back online.
If you’re using a Mac or Windows computer, check for any pending print jobs in the print queue. Clearing out any stuck print jobs can sometimes resolve offline issues.
Additionally, make sure that the printer is set as the default printer on your computer. Sometimes a different printer being set as default can cause the Canon MX870 to go offline.
Finally, consider using a diagnostic tool provided by Canon Inc. to troubleshoot persistent offline issues. This tool can help identify any underlying problems and provide specific steps for resolving them.
Troubleshooting Offline Problems on Mac
- Check the printer connection
- Make sure the printer is turned on and connected to the same Wi-Fi network as your Mac
- Verify that the printer is not in sleep mode or offline mode
- Restart the printer
- Turn off the printer and unplug it from the power source
- Wait for a few minutes and then plug the printer back in and turn it on
- Restart your Mac
- Click on the Apple logo in the top-left corner of your screen and select “Restart”
- Wait for your Mac to restart and then try printing again
- Reset the printing system
- Open System Preferences and select “Printers & Scanners”
- Right-click on the list of printers and select “Reset printing system”
- Update printer driver
- Go to the Canon website and download the latest driver for your MX870 printer
- Install the driver on your Mac and then try printing again
Basic Troubleshooting Sequences for Mac Users
– First, ensure that your Canon MX870 wireless printer is powered on and connected to the same wireless network as your Mac computer. Check the printer’s display for any error messages or low ink warnings that may be causing the offline status.
– Next, restart both your printer and your Mac computer to refresh their connections to the wireless network. This can often resolve temporary communication issues that may be causing the offline status.
– If the printer is still showing as offline, check the signal strength of your wireless network. Weak or intermittent signals can cause the printer to go offline. Consider moving the printer closer to the wireless router or access point to improve the signal strength.
– Access the printer queue on your Mac by clicking on the Apple menu, selecting “System Preferences,” and then choosing “Printers & Scanners.” Select your Canon MX870 printer from the list and check for any print jobs that may be stuck in the queue. Cancel or delete any pending print jobs to see if this resolves the offline status.
– If the printer is still offline, try reinstalling the printer software on your Mac. Download and install the latest drivers and software for the Canon MX870 from the Canon website, then add the printer again to your Mac’s list of available printers.
– If you are still experiencing offline issues, consider connecting the printer to your Mac using a USB cable instead of relying on the wireless connection. This can help determine if the issue is related to the wireless network or the printer itself.
– Finally, if none of the above steps resolve the offline status, consider contacting Canon customer support for further assistance. They may be able to provide additional troubleshooting steps or recommend service for your printer.
It’s important to be cautious when dealing with a Canon MX870 wireless printer offline, but don’t panic, as it can often be resolved with simple troubleshooting steps. Download this tool to run a scan
